Refund policy
Every Unhacked shirt is printed when you order it. Nothing sits in a warehouse, which keeps the catalogue deep and the waste low. It also shapes how returns work, so here it is in plain terms.
If we got it wrong
If your order arrives damaged, misprinted, defective, or is simply the wrong item, we replace it free. You do not need to ship anything back.
Email support@unhacked.shop within 30 days of delivery with your order number and a photo of the problem. We will send a replacement at no cost, or issue a full refund if you would rather have your money back.
If the fit is wrong, or you changed your mind
We accept returns for 30 days from delivery on items that are unworn, unwashed, and in original condition.
To start a return, email support@unhacked.shop with your order number. We will reply with return instructions.
- Return shipping is paid by the customer for fit and change-of-mind returns.
- Once we receive and inspect the item, we issue a refund to the original payment method within 5-10 business days. Your bank may take a few days more to post it.
- Original shipping charges are not refunded, except where the return is our error.
Exchanges: the fastest route is a return followed by a new order. Email us and we will help you get the size right the second time.
What we cannot accept
- Items returned more than 30 days after delivery
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without contacting us first
Order cancellations and changes
Orders enter production quickly. Email support@unhacked.shop as soon as possible and we will change or cancel the order if it has not yet gone to print. Once printing begins we cannot cancel it, but the policy above still covers you.
Questions
Email support@unhacked.shop. We answer every message.
UNHACKED
Charlotte, North Carolina, United States